1. Regional Property Inspections

• Conduct structured, documented site visits to all properties within the assigned portfolio at a minimum frequency of once every four (4) months
• Inspect building fabric, services, and infrastructure; record defects and initiate corrective action plans
• Submit post-inspection reports to the Property Project Manager within agreed timeframes

2. Building Fault Diagnosis & Technical Troubleshooting

• Identify, assess, and diagnose structural, mechanical, electrical, and general building defects
• Develop technically sound remediation plans, including scoping of work, estimated costs, and proposed timelines
• Escalate high-risk or complex structural concerns to the Property Project Manager with documented recommendations

3. Contractor Sourcing, Appointment & Performance Management

• Source, vet, and appoint suitably qualified, compliant, and reliable contractors across all regions, including cross-border territories
• Maintain a current and auditable Approved Contractor Register
• Evaluate contractor performance post-completion against quality, cost, and timeline benchmarks
• Ensure all contractors comply with OHS requirements before and during site access

4. Procurement Governance & Cost Control

• Ensure full adherence to the organisation's procurement policies, approval frameworks, and delegation of authority at all times
• Obtain written cost approval from store/property management stakeholders prior to any work being authorised
• Monitor and control maintenance expenditure against approved budgets across the portfolio
• Identify opportunities for cost optimisation without compromising quality or compliance

5. Technical Support & Team Development

• Serve as the primary technical escalation point for all Maintenance Team members within the region
• Provide mentorship, on-site coaching, and practical guidance to junior and mid-level maintenance staff
• Share technical knowledge to upskill the team and reduce dependency on external contractors for routine tasks

6. 18-Month Forward Maintenance Planning

• Develop, maintain, and present a rolling 18-month capital and planned maintenance project plan for the assigned portfolio
• Prioritise projects based on asset condition, risk profile, operational impact, and budget availability
• Align planning cycles with the organisation's annual CAPEX and OPEX budgeting processes
• Review and update the plan quarterly in consultation with the Property Project Manager

7. OHS Compliance & Safety Enforcement

• Ensure strict, consistent, and documented compliance with the OHS Act and Construction Regulations across all maintenance and project activities
• Conduct or coordinate regular site safety audits, contractor OHS file reviews, and toolbox talks
• Maintain up-to-date OHS documentation for all active sites
• Report any non-conformances immediately and implement corrective actions without delay

8. Maintenance Reporting & Documentation

• Compile accurate, professional, and timely maintenance reports covering planned, in-progress, and completed works across the portfolio
• Maintain a centralised maintenance log accessible to the Property Project Manager and relevant stakeholders
• Provide monthly status reports to line management aligned to the agreed reporting format and schedule

9. Stakeholder Communication & Cost Agreement

• Proactively engage with store and property management teams regarding planned maintenance activities, cost allocations, timelines, and disruption management
• Ensure all maintenance costs are formally communicated, motivated, and signed off by the relevant store/property stakeholder before work commences
• Manage stakeholder expectations professionally, particularly in relation to urgent or after-hours repairs